Getmeds Healthcare (“Getmeds Healthcare”, “Getmeds”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal data when you visit or use getmedshealthcare.com (the “Website”), contact us, submit an inquiry, upload a prescription or other documents, request our services, or otherwise interact with us.
This Privacy Policy is intended to apply to individuals and organisations interacting with Getmeds Healthcare in connection with our pharmaceutical export, sourcing, distribution, named-patient supply, logistics, and related healthcare services.
For individuals located in India, this Privacy Policy is intended to operate consistently with applicable Indian data-protection and privacy laws, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws and regulations.
Who We Are
Getmeds Healthcare is a pharmaceutical exporter and supplier based in Haryana, India, serving healthcare organisations, distributors, importers, institutions, and other healthcare partners internationally.
For privacy-related questions, requests, or concerns, you may contact us using the details above.
Information We Collect
Depending on how you interact with the Website and our services, we may collect:
- Full name
- Company or organisation name
- Job title or professional role
- Email address
- Telephone or mobile number
- Business address
- Country and region
- Information provided through our contact forms
- Information contained in your inquiries or communications
- Information relating to pharmaceutical products or services you request
- Prescription information or documents where you voluntarily upload them through the Website
- Information contained in supporting healthcare or commercial documents
- Technical and website usage information
- Any other information you voluntarily provide to us
Please do not provide information that is not necessary for your inquiry or requested service.
How We Use Personal Data
We may process personal data for purposes including:
Responding to Enquiries
We may use your information to:
- Respond to questions and inquiries;
- Contact you regarding your request;
- Provide information about our pharmaceutical services;
- Understand your requirements; and
- Connect you with the appropriate Getmeds Healthcare representative.
Providing Pharmaceutical and Healthcare Services
Where applicable, we may use information to:
- Process service requests;
- Evaluate pharmaceutical supply requirements;
- Coordinate pharmaceutical sourcing and distribution;
- Process named-patient supply requests;
- Coordinate logistics;
- Communicate with healthcare organisations and authorised representatives; and
- Fulfil contractual and regulatory requirements.
Prescription and Healthcare Information
Where you voluntarily provide a prescription or healthcare-related document, we may process the information contained in that document to:
- Evaluate the requested medicine or healthcare requirement;
- Confirm product availability;
- Source or supply the requested medicine;
- Verify information necessary to fulfil your request; and
- Coordinate with authorised healthcare professionals, suppliers, distributors, logistics providers, or other service partners where necessary.
Healthcare and prescription information will be treated as confidential information and access will be limited to authorised personnel and service providers who require the information for the relevant purpose.
Business Operations
We may process personal data to:
- Manage customer and business relationships;
- Maintain business records;
- Communicate with customers and business partners;
- Perform internal administration;
- Improve our Website and services;
- Protect our systems and operations; and
- Detect and prevent fraud, abuse, or security incidents.
Legal and Regulatory Compliance
We may process and disclose personal data where reasonably necessary to:
- Comply with applicable laws and regulations;
- Respond to lawful requests from governmental or regulatory authorities;
- Meet pharmaceutical, healthcare, import/export, tax, accounting, or regulatory requirements;
- Establish, exercise, or defend legal claims; and
- Investigate suspected unlawful activity or security incidents.
Legal Basis for Processing
Depending on the circumstances, we may process personal data on the basis of:
- Your consent;
- Your request to provide a service or take steps before entering into a contract;
- Compliance with a legal or regulatory obligation;
- A permitted use recognised under applicable law; or
- Another lawful basis available under applicable legislation.
For individuals covered by India’s Digital Personal Data Protection Act, 2023, where consent is required, we will seek consent in a clear, specific, informed, and accessible manner.
Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Consent
Where we rely on consent, you may withdraw your consent in accordance with applicable law.
Consent requests will, where applicable, be presented separately from other matters and in clear and reasonably understandable language.
Where consent is required, we will explain:
- What personal data is being requested;
- Why it is being processed;
- How it will be used;
- Whether it may be shared with another party; and
- How you can withdraw your consent or exercise applicable privacy rights.
Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.
Sharing of Personal Data
We do not sell your personal data.
We may disclose personal data where reasonably necessary to operate our business and provide requested services.
Depending on the circumstances, recipients may include:
- Our employees and authorised representatives;
- Pharmaceutical manufacturers and suppliers;
- Healthcare professionals or healthcare organisations;
- Importers and distributors;
- Logistics and shipping providers;
- Customs and regulatory service providers;
- Information technology and hosting providers;
- Cloud storage and infrastructure providers;
- Website analytics and security providers;
- Professional advisers, including lawyers, accountants, and auditors;
- Government, regulatory, or law-enforcement authorities where legally required; and
- Other service providers necessary to fulfil a transaction or requested service.
We seek to limit information shared with third parties to what is reasonably necessary for the applicable purpose.
International Transfers
Because Getmeds Healthcare operates as an international pharmaceutical business, personal data may be processed or transferred across different countries where necessary to provide our services or operate our business.
Where personal data is transferred outside India, we will take appropriate measures required under applicable Indian law, including any restrictions, safeguards, contractual requirements, or government notifications applicable to such transfers.
Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to:
- Provide requested services;
- Maintain business and transaction records;
- Comply with applicable legal and regulatory requirements;
- Resolve disputes;
- Prevent fraud or misuse; and
- Establish, exercise, or defend legal claims.
Different categories of information may be retained for different periods.
Prescription, healthcare, regulatory, financial, and transaction-related records may be retained for longer periods where required by applicable pharmaceutical, healthcare, tax, accounting, regulatory, or other laws.
When personal data is no longer required, we will delete, anonymise, or otherwise securely dispose of it in accordance with our retention procedures and applicable legal obligations.
Security of Personal Data
We take reasonable technical and organisational measures designed to protect personal data against:
- Unauthorised access;
- Unauthorised disclosure;
- Loss;
- Destruction;
- Alteration;
- Misuse; and
- Other reasonably foreseeable security threats.
Security measures may include:
- Access controls;
- Authentication mechanisms;
- Encryption where appropriate;
- Secure transmission technologies;
- Restricted access to prescription and healthcare information;
- Logging and monitoring;
- Backup and recovery measures;
- Security testing; and
- Employee confidentiality and security procedures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Prescription and Healthcare Information
If you use the Website to upload a prescription or other healthcare-related information, you acknowledge that the information may be necessary for us to evaluate and fulfil your request.
You should only upload documents that:
- Are relevant to your request; and
- You are authorised to provide.
We may share relevant prescription or healthcare information with authorised pharmaceutical suppliers, healthcare professionals, logistics providers, regulatory authorities, or other service providers where reasonably necessary to fulfil your request or comply with applicable law.
We will not use prescription or healthcare information for unrelated purposes without an appropriate legal basis or consent where required.
Your Privacy Rights
Subject to applicable law, individuals may have rights concerning their personal data.
For individuals covered by India’s Digital Personal Data Protection Act, 2023, these may include the right to:
- Obtain information about personal data being processed;
- Request correction of inaccurate or incomplete personal data;
- Request erasure of personal data where applicable;
- Withdraw consent where processing is based on consent;
- Exercise the right to grievance redressal; and
- Nominate another individual to exercise rights in circumstances permitted by applicable law.
These rights may be subject to legal exceptions, regulatory requirements, contractual obligations, or other lawful grounds.
To exercise an applicable privacy right, contact:
We may need to verify your identity before processing certain requests.
Grievance Redressal
If you have a concern regarding our processing of your personal data, you may contact us:
We will review and respond to privacy-related complaints in accordance with applicable law and our internal procedures.
Where applicable law provides a right to approach a regulatory authority or the Data Protection Board of India, you may exercise that right in accordance with the applicable procedure.
Children’s Privacy
Our Website and services are primarily intended for businesses, healthcare organisations, professionals, patients, caregivers, and other users who are legally capable of using the relevant services.
We do not knowingly collect personal data from children except where permitted by applicable law and where appropriate consent or authorisation has been obtained from a parent or lawful guardian.
Where India’s Digital Personal Data Protection Act applies, a “child” means an individual who has not completed eighteen years of age.
We will not knowingly undertake behavioural monitoring or targeted advertising directed at children where prohibited by applicable law.
Third-Party Websites and Services
Our Website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
Cookies and Analytics
We may use cookies, analytics technologies, security technologies, performance tools, and similar technologies.
These technologies may be used for:
- Website functionality;
- Security;
- Performance monitoring;
- Website analytics;
- Remembering preferences; and
- Understanding how visitors use our Website.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services;
- Changes to our data-processing practices;
- Changes to technology;
- Changes to applicable laws or regulations; or
- Regulatory guidance.
When we make material changes, we may provide appropriate notice through the Website or other reasonable communication channels.
The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal data, please contact us:
For privacy-related requests, please include “Privacy Request” in the subject line of your email.
Applicable Indian Privacy Framework
For users and processing activities subject to Indian law, Getmeds Healthcare intends to comply with applicable requirements under India’s data-protection framework, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when their respective provisions become applicable.
The Website may also be subject to other Indian laws and sector-specific requirements depending on the nature of the service, transaction, information processed, and applicable regulatory requirements.
Nothing in this Privacy Policy limits any rights or protections that cannot lawfully be excluded under applicable law.
