Frequently Asked Questions

Every medicine we source comes from manufacturers who meet international certification standards — the same ones hospitals check for. We require a prescription every time, which reputable pharmacies always do and illegitimate ones almost never do.

It varies by medicine and destination, which is why we confirm a specific delivery estimate with you once your quote is ready rather than publish one number for every country. You'll know the real timeline before you decide anything.

Write to us with your prescription anyway. We check case by case rather than working off a fixed list, because rules change and exceptions exist.

Oncology, hematology, and specialty care are where we've built the deepest sourcing network, and where the price and availability gap is often most severe — but write to us about any prescribed medicine you're struggling to access.

A valid prescription from your doctor, plus basic details to confirm who the medicine is for. We'll tell you if your country requires anything additional once we know where you're located.

Yes — a family member, caregiver, or friend can receive the delivery, as long as we have their details on file alongside the patient's prescription.

We'll tell you plainly if that's the case, and let you know what alternatives — if any — meet the same prescription. We won't substitute anything without your and your doctor's sign-off.

Yes — that's the core of what we do: sourcing medicine across borders for patients whose local market can't supply it. Delivery timelines and requirements vary by destination, which we confirm before you order.

Yes. Once your order is placed, our team keeps you updated at each stage, from sourcing through to delivery, rather than leaving you to guess.

Contact us immediately — we work directly with manufacturers and couriers to resolve it, whether that means a replacement shipment or another solution specific to your situation.

Medicines sourced through India's manufacturing base are often priced very differently from the same medicine at a retail pharmacy where it's scarce or still patent-protected — that price difference is the reason Getmeds exists. We won't promise the lowest price you'll find anywhere; we'll show you the real number for your exact medicine before you decide anything, and let you judge for yourself.

Yes — many of our orders are placed by a family member or caregiver rather than the patient directly. If you're a hospital or clinic ordering for a patient you're treating, see the institutional section below — the process is slightly different from an individual patient order.

This is exactly what our Specialized Access Requests process is for: coordinating specialized oncology medicines not yet registered in your market, at a physician's request, through licensed importers and hospitals, for the specific patient who needs them.

Yes, through the appropriate licensed importer and hospital channels, at a physician's request, for a named patient — this is a core part of what we do for institutions, not an exception we make reluctantly.

Certificates of Analysis, stability data, and batch records — ready before your regulatory or pharmacy team has to ask, not produced only on request.

Documented, validated cold storage and transport for biologics, biosimilars, and other temperature-sensitive products, from sourcing through to delivery.

A named team you can actually call — not a rotating queue. Consistency of contact matters as much to us as it does to you when a patient's treatment is on the line.

Reach out to request supply for your institution, and we'll walk you through exactly what we need — typically the physician's request and the specifics of the medicine required — rather than a generic onboarding form that doesn't fit a hospital's situation.

Yes — for institutions that source from us regularly, we can work toward a more established, ongoing relationship rather than treating every request as a first-time inquiry. Tell us what your recurring need looks like and we'll advise honestly on what's realistic.

Start a distribution conversation with our export team — we'll walk through your market, what you're looking to distribute, and whether it's a fit on both sides before either of us commits to anything.

Yes — for partners who want to build with us, not just order from us, we offer exclusive and preferred distributorship arrangements as part of long-term partnership terms.

Complete filings, samples, and technical assistance for your market's registration process — regulatory dossier support is a standing part of what a distribution partnership includes, not a paid add-on.

Every manufacturer in our network has to meet twelve separate standards before we'll source from them — checked before we'll source from a manufacturer, not after a problem shows up.

Yes — ask us directly for what you need to evaluate a potential partnership properly. A partner making a long-term commitment deserves to see the evidence, not just take our word for it.

Competitive, flexible pricing structured around institutional and distributor volumes rather than retail pricing — the specifics depend on the product, quantity, and market, and are confirmed directly as part of the distribution conversation.

Every manufacturer has to meet twelve separate standards before we'll source from them: international certifications (WHO-GMP, US FDA, UK MHRA, EU EMA, PIC/S, WHO-PQ), a proven track record, production capacity, documentation excellence, cold-chain and specialty handling, expertise in niche molecules, a first-to-market record, product range depth, competitive pricing, regulatory support, openness to long-term partnership, and sustainability alignment.

Yes — sourced only from manufacturers holding the international certifications above, the same standards hospitals require. We don't move medicines. We move responsibility.

Regulators who study fake online pharmacies — including the UK's MHRA and the US National Association of Boards of Pharmacy — consistently find that skipping the prescription requirement is one of the clearest signs of an illegitimate seller. We ask for one every time because it's the right way to do this, not because it's convenient, and this applies equally to an individual patient order and an institutional one.

Certificates of Analysis, stability data, and batch records are part of the documentation standard every manufacturer in our network must meet — prepared as a matter of course, not produced only when questioned.