Frequently Asked Questions

Every medicine we source comes from manufacturers who meet international certification standards — the same ones hospitals check for. We require a prescription every time, which reputable pharmacies always do and illegitimate ones almost never do.

[Insert the real, current turnaround time here before this page goes live — we don't publish an estimate that hasn't been confirmed.]

Write to us with your prescription anyway. We check case by case rather than working off a fixed list, because rules change and exceptions exist.

Oncology, hematology, and specialty care are where we've built the deepest sourcing network, and where the price and availability gap is often most severe — but write to us about any prescribed medicine you're struggling to access.

A valid prescription from your doctor, plus basic details to confirm who the medicine is for. We'll tell you if your country requires anything additional once we know where you're located.

Yes — a family member, caregiver, or friend can receive the delivery, as long as we have their details on file alongside the patient's prescription.

We'll tell you plainly if that's the case, and let you know what alternatives — if any — meet the same prescription. We won't substitute anything without your and your doctor's sign-off.

Yes — that's the core of what we do: sourcing medicine across borders for patients whose local market can't supply it. Delivery timelines and requirements vary by destination, which we confirm before you order.

Yes. Once your order is placed, our team keeps you updated at each stage, from sourcing through to delivery, rather than leaving you to guess.

Contact us immediately — we work directly with manufacturers and couriers to resolve it, whether that means a replacement shipment or another solution specific to your situation.